Se necesita Technical Support Representative



For over 35 years, we’ve been making history. Now, we’re creating thefuture.

Techs on the beach

On April 14, 1981, in Honolulu, Hawaii, William “Bill” Melton incorporated a new tech company. The initial intention was to provide a recourse for retailers who’d been swindled by people handing out bad checks. Bill's product was a kind of verification device using phone lines—a verification phone.

But then a pivot. The credit card industry was relatively new at the time and processing was still being done with carbon paper. Bill saw a way to reduce costs for companies like Visa and MasterCard, while capitalizing on this new technology. Instead of verifying checks, we would provide local businesses a means to electronically process credit card payments. And thus, the Verifone payment device was born.

Now, Verifone is one of the world’s largest POS terminal vendors and a leading provider of payment and commerce solutions. We operate in more than 150 countries and employ nearly 6,000 people globally. Our steady growth has come organically, through a dedication to innovation and strategic partnerships, as well as from savvy acquisitions.


  • Responsible for maintaining a professional and satisfied relationship with clients and customers by providing product and service troubleshooting while educating about the features and benefits of their purchase/subscription.
  • Specialist makes use knowledge bases and proprietary troubleshooting techniques to resolve a customer’s technical issue in a timely and cost-effective manner that doesn’t entail product/part replacement or service cancellation.
  • Works as part of Customer Support and Information Technology division, working directly as part of the resolutions and subject matter experts group.
  • Responsible for maintaining client relationships through Technical Support for existing and potential customers who have questions and concerns about a product or service.

Key responsibilities of the agents are:

  • Answers customers calls to assist with product or application related inquiries
  • Assists customers with installation or training related inquiries
  • Follows documentation and training materials to diagnosis and resolve customers calls
  • Enters all call activity into online Help Desk database
  • Provides technical support to customers on operational or maintenance aspects of system equipment
  • May assist in training of new or existing Technical Support Representatives as directed by a lead or supervisor
  • Researches or handles involved or complex calls as directed
  • Serves as customer contact on technical and service related problems
  • Diagnoses mechanical, hardware, software and systems failures, using established procedures
  • Determines most cost effective repair/resolution to minimize customer downtime
  • Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner
  • May schedule field service repair calls


  • Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , any field.
  • At least 2 year(s) of working experience in the related field is required for this position.
  • Must have basic knowledge in desktop and application support troubleshooting
  • No technical experience is required but must show and/or possess technical affinity
  • Must possess above average spoken and written English communication skills
El contenido de este aviso es de propiedad del anunciante. Los requisitos de la posición son definidos y administrados por el anunciante sin que Laborum sea responsable por ello.

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